Refund & Cancellation Policy
Last updated: 8 July 2026
This policy explains how cancellations, rescheduling and refunds are handled for bookings made with HydroProKleen (company number SC878923). It applies to all quotes, bookings and payments made via our website, by phone, or by email.
1. Cancelling a Booking
You may cancel or reschedule a booking free of charge if you give us at least 24 hours' notice before the scheduled appointment.
Cancellations made with less than 24 hours' notice may be subject to a cancellation charge of up to 50% of the quoted price, to cover travel and scheduling costs, unless the cancellation is due to circumstances outside your control.
2. Cancellations By Us
If we need to cancel or reschedule your booking (for example, due to weather, vehicle breakdown, or staff illness), we will contact you as soon as possible to arrange a new date at no extra cost. No charge will apply in this case.
3. Weather-Affected Jobs
Jet washing and soft-wash cleaning are weather-dependent. If conditions on the day make it unsafe or ineffective to complete the job, we will reschedule at no additional charge. This is not treated as a cancellation by either party.
4. Refunds
If you are not satisfied with completed work, please contact us within 48 hours at hello@hydroprokleen.co.uk with photos where possible. We will typically offer one of the following:
| Situation | Outcome |
|---|---|
| Area not cleaned to a reasonable standard | Free re-clean of the affected area |
| Work not started (deposit paid, job cancelled by us) | Full refund |
| Job partially completed at cancellation | Refund for the uncompleted portion only |
| Customer changes mind after work is completed | No refund, as the service has been delivered |
Approved refunds are issued to the original payment method within 5 to 10 working days.
5. Deposits
Where a deposit is taken for larger or commercial jobs, it is fully refundable if the job is cancelled by us, or if you cancel with more than 24 hours' notice. Deposits are non-refundable for cancellations made with less than 24 hours' notice, except where required by law.
6. How to Request a Cancellation or Refund
Contact us at hello@hydroprokleen.co.uk with your name, booking date, and a brief description of the issue. We aim to respond within one working day.
7. Contact
HydroProKleen
Ironworks Business Centre, Castle Laurie Works, Bankside, United Kingdom, FK2 7XE
Company No. SC878923
Email: hello@hydroprokleen.co.uk