Terms & Conditions

Last updated: 12 June 2026

These Terms & Conditions govern the provision of exterior cleaning services by HydroProKleen, a company registered in Scotland under company number SC878923, with its registered office at Ironworks Business Centre, Castle Laurie Works, Bankside, United Kingdom, FK2 7XE ("we", "us", "our"). By requesting a quote or booking a service with us, you ("the customer") agree to these terms.

1. Quotes & Pricing

Prices shown on our website are standard rates for an average-sized residential property and are provided as a guide. Final pricing is confirmed with you before any work begins, and may vary based on the size, condition, or accessibility of the area to be cleaned. No work will be carried out at a price you have not agreed to in advance.

2. Bookings

A booking is confirmed once we have agreed a date, time and price with you, whether by email, phone, or through our website quote form. We will make reasonable efforts to attend at the agreed time, but arrival times may be affected by weather, traffic, or the duration of prior jobs.

3. Access & Preparation

The customer is responsible for ensuring reasonable access to the area to be cleaned, including moving vehicles, furniture, or personal items where practical. We are not responsible for damage to items left in the work area that were not moved prior to our arrival.

4. Weather & Rescheduling

Jet washing and soft-wash cleaning can be affected by heavy rain, frost, or high winds. Where weather conditions make it unsafe or ineffective to carry out work, we will contact you to reschedule at no additional cost.

5. Insurance

HydroProKleen holds public liability insurance for the work we carry out. Details are available on request.

6. Payment

Payment is due on completion of the work unless otherwise agreed in writing. We accept card payments and bank transfer.

7. Cancellations & Refunds

Our cancellation and refund terms are set out separately in our Refund & Cancellation Policy, which forms part of these Terms & Conditions.

8. Liability

While we take great care with every property, exterior surfaces vary in age and condition. We will discuss any known risks (such as loose paving or damaged render) with you before starting work. We are not liable for pre-existing damage or wear that becomes more visible once a surface is cleaned.

9. Complaints

If you are not satisfied with any aspect of our work, please contact us within 48 hours at hello@hydroprokleen.co.uk so we can put things right.

10. Contact

HydroProKleen
Ironworks Business Centre, Castle Laurie Works, Bankside, United Kingdom, FK2 7XE
Company No. SC878923
Email: hello@hydroprokleen.co.uk